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GOAL FINANCIAL BORROWER BENEFITS

To help Goal Financial borrowers understand the eligibility of their loans and how they may qualify for Borrower Benefits, Goal Financial is providing information on its Borrower Benefit Programs in effect from 2003 to 2008.  Please note the information below is a summary of the applicable Borrower Benefit Terms and Conditions.  The Borrower Benefit Terms and Conditions provided to you shall govern your borrower benefits eligibility and qualification for all purposes.

Borrower Benefits eligibility is based in part on either the date when the loan application was received or when the loan was disbursed.  If you need assistance in determining which Borrower Benefits you qualify for, including the date your application was submitted and the date which your loan was disbursed, please email us at customerservice@goalfinancial.net or call our toll-free customer service phone number at (866) 290-4222.  Goal Financial Customer Service is available Monday through Friday 8:30 AM PST to 5:00 PM PST.



AUTOMATED CLEARING HOUSE (ACH) OR AUTO-DEBIT PROGRAM

All loans, with the exception of those described below, are eligible for a 0.25% discount for making payments via Automated Clearing House or Auto-Debit (collectively, “ACH”).  If the ACH payment method is selected, monthly payments are debited directly from your checking or savings account. You must sign up for this service directly with the servicer of the loan in order to be eligible. The discount is applied as a reduction in the rate at which interest accrues on the eligible loan.  Your loan must be in repayment status (i.e., not in forbearance or deferment status, but regular loan payments are due on your loan and you are making such loan payments). If your loan is no longer in repayment status and when your loan reenters repayment status, you must sign up again with the servicer to make your loan payments via ACH.
Certain loans resulting from loan applications received by Goal Financial (also known as Student Loan Consolidation Center) during specific periods in 2006 and 2007 and for which certain reward and loyalty programs were selected, are not eligible for the ACH discount, as described in the following table:

Loan Description

Date Range of Loan Applications Received

Reward and Loyalty Program Description

Federal Consolidation Loans

July 19, 2007 to September 30, 2007

A 5% debt reduction, with a “second chance” benefit of a 1% interest rate reduction, if the 5% debt reduction is lost or forfeited. 

Federal PLUS Loans

May 24, 2006 to September 30, 2007

Payment Waiver

Federal Stafford Loans

May 24, 2006 to September 30, 2007

Payment Waiver



REWARD AND LOYALTY PROGRAMS

To determine the borrower benefit program that is applicable to your loan, please click on the link for the type of loan below:

Federal Consolidation Loan
Federal PLUS Loan
Federal Stafford Loan
Goal Advantage Education Loan
Goal Advantage Consolidation Loan

HOW DO I VERIFY MY CURRENT BORROWER BENEFIT STATUS?
If, based on the descriptions above, you believe you should be enrolled in one of Goal Financial’s Borrower Benefit programs, you  can verify your current  status in the following manner:
To confirm enrollment in any Rate Reduction, ACH (Auto Debit Discount), Principal Reduction or Payment Waiver benefit, please contact the servicer of your loan.  The servicer is the company to which you send your monthly payments. Your servicer may be one of the following companies:

  • Great Lakes Higher Education:  (800) 236-4300
  • Affiliated Computer Systems (ACS): (800) 835-4611

To confirm any Cash Rebate or Cash Reward Borrower Benefit program, including the date during which your application was submitted, the date which your loan was disbursed, or if you are unsure which company services your loans, you may contact Goal Financial’s Customer Service Department by email at customerservice@goalfinancial.net or by telephone at (866) 290-4222. Goal Financial Customer Service is available Monday through Friday 8:30 AM PST to 5:00 PM PST.

WHAT TO DO IF YOU ARE NOT RECEIVING YOUR BENEFIT

If you are not receiving a benefit for which you believe you are eligible and/or qualified, here is the procedure to follow:

Step 1: Email Goal Financial’s Customer Service department at customerservice@goalfinancial.net. You may also call Goal Financial’s Customer Service department toll-free at (866) 290-4222. Goal Financial’s Customer Service is available Monday through Friday 8:30 AM PST to 5:00 PM PST.
Step 2: We will research your account to determine if you have met the eligibility and qualification criteria as defined in the Terms and Conditions for the corresponding Borrower Benefit program.
Step 3: We will respond to you either in writing, electronically, or by telephone and provide you with a summary of our results, including whether or not you are eligible and/or qualified for the benefit.  If we determine that you are not eligible, or have been disqualified, we will provide you with the specific reasons.  We will respond to you within 10 to 15 business days from the date when we received your initial inquiry.
Step 4: If we determine you are eligible and/or qualified for a Borrower Benefit program, we will honor the benefit as described below.  If we determine that you are ineligible or disqualified, we will close our file review.

REMEDIATION

Goal Financial is committed to take all commercially reasonable steps to ensure that eligible borrowers receive all benefits for which they are eligible or the value thereof in accordance with the corresponding Borrower Benefit Terms and Conditions.  If we determine that you are not receiving a benefit for which you are eligible, we will correct this oversight in the following manner:

  • For Rate Reduction, ACH or Auto Debit Discount, Principal Reduction or Payment Waiver benefit programs, where commercially reasonable, we will contact the servicer of your loan and have your account placed in a borrower benefit eligible status, and obtain a commitment from the loan servicer to provide you with the appropriate borrower benefit(s) in accordance with the corresponding Borrower Benefit Terms and Conditions; provided, however, that you continue to maintain your eligibility for the borrower benefit(s).
  • For Cash Rebate or Cash Reward benefit programs, we will honor the benefit and fulfill the Cash Rebate or Reward in accordance with the Terms and Conditions for the corresponding benefit program.  If the Cash Rebate or Reward should have already been paid out, the payment will be made within 60 days from the end of the month during which the investigation was concluded.
  • In some cases, it may not be possible or practical to have a benefit eligible loan placed in a benefit eligible status or to retroactively honor an advertised benefit as described in the corresponding Borrower Benefit program’s Terms and Conditions.  In these cases, Goal Financial may at its election pay the projected interest differential, defined as the net present value of the difference (“the projected interest differential”) for the relevant time period, between the projected interest charge calculated without the borrower benefit(s) and the projected interest charge calculated with the borrower benefit.  Any such payments will be made within 60 days from the end of the month during which the investigation was concluded.

If you have any questions regarding these procedures, please email us at customerservice@goalfinancial.net or call our toll-free customer service phone number at (866) 290-4222. Goal Financial Customer Service is available Monday through Friday 8:30 AM PST to 5:00 PM PST.

 

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